Search results for "maintenance service quality"

A Multi-Criteria Group Decision To Support The Maintenance Service: A Case Study

2015

The present paper wants to propose a methodology to support a group of decision makers into the choice of actions, to implement on a multi-component system, regarding the maintenance service. The choice has to be made on the basis of several criteria, namely the total maintenance cost, the system unavailability and by considering the maintenance actions feasibility. In particular, with the aim to select the maintenance service that represents for the group the best comprise among the criteria to satisfy, the proposed methodology consists of two multi-criteria decisions methods to apply in two successive phases. The first one regards the application of the Analytic Hierarchy Process (AHP) to…